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Refund Policy

Your happiness is our highest priority. If for any reason you are not satisfied with our products, we accept returns or exchanges within 30 days after the official shipping date of your package.

Returns & Exchanges Procedure

  1. When packaging products you would like to return, please include all Gift with Purchase items you received.
  2. Please print the online receipt you received from RACINNE CANADA and include this in the package.
  3. Please mail the package to RACINNE CANADA Head Office:
    115-12031 Horseshoe Way
    Richmond, BC
    V7A 4V4, Canada
  4. Once we have received your package, please allow 4-5 business days for us to process your refund or exchange. We will notify you by email once your refund or exchange has been processed.

If you have any skincare inquiries, our skincare specialists will be more than happy to assist you. You may contact us at info@racinne.ca.

Sincerely,
RACINNE TEAM